Frequently Asked Questions
We currently have G.I.A Graduate Gemologists on staff.
Here at Piper you have 30 days to return your item and receive a full refund.
Yes. You can purchase our loose diamonds, engagement rings or fine jewelry using our secure checkout process.
Yes! We will customize anything you want!
If you would like assistance with placing your order, please call, 24 hours a day, 7 days a week. +1-917-287-7112
For questions about your order, call Customer Service, 24 hours a day, 7 days a week, or send an e-mail. +1-917-287-7112
No. Piper doesn’t have engraving.
Our Diamonds and Jewelry
A Gemological Institute of America (GIA), American Gem Society (AGS), or International Gemological Institute (IGI) diamond certificate assures the value and quality of your diamond. GIA, AGS and IGI are the gold standard in diamond grading. Their reports detail key characteristics of each diamond.
The Four C’s – Carat (size), Color, Clarity and Cut – are the industry grade standard from the Gemological Institute of America (GIA). Every diamond is specifically graded on these features.
A diamond’s cut determines how effectively it returns light to the viewer’s eye: a well-cut diamond appears brilliant and fiery, while poorly cut stones look dark and lifeless. Well-cut diamonds often appear larger than stones of the same carat weight.
The term “Eye-Clean” is used to describe a diamond that is clean to an unaided eye in a face-up position from a distance of 8 to 10 inches.
Conflict-free diamonds are gems that were not obtained due to human rights abuses. At Piper, we make sure that our customers receive conflict-free diamonds. Our internal guidelines exceed government requirements.
Privacy and Security
Yes. Piper ensures that our customers’ purchases are secure. We use secure encryption and fraud protection for all credit card transactions.
We keep your information 100% private and confidential.
Return Policy
30 day return policy. Any returned merchandise must be undamaged and in new condition.
Shipping
We ship diamonds to the U.S.
Piper provides fast, free shipping on all order destinations, regardless of order amount.
Every item sold by Piper is inspected by our quality control department prior to shipment to ensure care and satisfaction.
We encourage you to allow adequate time for your design to be completed and inspected by our Quality Assurance team.
Yes. Our items are fully insured during transit. All purchases require a signature at the time of delivery.
Piper takes every precaution to ensure that your order arrives safely. Your order is fully insured during transit, and we require a signature for all packages.
